1. BOOKING, OUR CONTRACT AND PAYMENTS

1.1 These are the terms and conditions on which we take bookings for accommodation.
1.2 Please ensure that you read these Terms carefully, and check that the details on your booking are complete and accurate, before you submit your booking. If you think that there is a mistake or you require any changes, please contact us to discuss. We will confirm any changes in writing to avoid any confusion between you and us.
1.3 When you submit your booking to us, this does not mean we have accepted your booking. In order to confirm your chosen booking, you must pay a non-refundable deposit of 25% if booking more than 10 weeks ahead of the date of your check-in or full payment of the cost of your booking if booking within 10 weeks of the date of your check-in.
1.4 Your Booking is confirmed when we receive payment of the deposit (or full payment or the cost of your booking if booking within 10 weeks of the date of your check-in) and send you a booking confirmation. This booking confirmation will contain the details of your booking and of payments made and due. If you do not receive your booking confirmation within 1 week of sending your booking to us please notify us as soon as possible. Please check your confirmation carefully and report any incorrect or incomplete information to us immediately.
1.5 If we are unable to accommodate your booking request, we will inform you of this [in writing] and we will not process your booking.
1.6 These Terms will become binding on you and us when we issue you with written confirmation of your booking at which point a contract will come into existence between you and us.
1.7 Payments can be made by bank transfer as per your reservation email, In exceptional cases we will accept a cheque – please contact us.
1.8 Where a deposit has been paid, full balance payment will be due 10 weeks in advance of your check in date. If we have not received payment within two weeks after the balance due date, then with regret, we may cancel your booking and you will lose your deposit.
1.9 On arrival we require you to have paid a  £400 breakages deposit against breakages, loss or damage to our property to be paid by bank transfer according to your pre-arrival information email. This deposit less any charges to make good breakages, loss or damage will be returned on or just after departure, following a brief inspection of the property. Checkout procedure during Covid pandemic will be made available and must be followed. 

2. CANCELLATION AND AMENDMENT BY YOU

2.1 Any cancellation or amendment request must be sent to us by email (enquires@thechaletsymondsyat.co.uk). You are also advised to confirm all changes by phone 07854 499188 Please ensure that you have received written confirmation of any changes to your booking prior to travel. Whilst we will always try to help, we cannot guarantee that such requests will be met.
2.2 Cancellation by you at any time will result in your deposit being forfeited, as all deposits are non-refundable. The deposit enables us to hold the accommodation for you.
2.3 All monies paid for a holiday (deposit and balance) are non-refundable if you cancel within 10 weeks before check in date.
2.4 Cancellation of any holiday after it has been paid in full and at a date 10 weeks or more in advance of your check in date, will result in forfeiture of your deposit (or an amount equivalent to a 25 % deposit where one was not paid as the holiday was paid in full) and the balance being returned to you.
2.5 Alterations to your booking can only be made more than 10 weeks prior to the check in date, after such time alterations will be treated as cancellation. All alterations are subject to availability.
2.6 Differences in the total amount payable resulting from alterations will be refunded to you in the case of a decrease in price and paid by you in the case of increases in price.

3. CHANGES AND CANCELLATIONS BY THE OWNER

We will inform you as soon as reasonably possible if for any reason we need to make a significant change to your confirmed arrangements or to cancel them. In the case of a cancellation your deposit and any other balance paid will be returned to you in full.

4. PRICING

We reserve the right to amend advertised prices at any time. We also reserve the right to correct errors in both advertised and confirmed prices. Special note: changes and errors sometimes occur. Once you have booked and it has been confirmed by us we will not change the price unless it is necessary because you seek to change your booking.

5. INFORMATION & ACCURACY

The information and prices shown on this website may have changed by the time you come to make your booking. Although we make every possible effort to ensure the accuracy of the website information and prices at the time of printing, regrettably errors do occasionally occur. You must therefore ensure you check the price and all other details of your chosen booking with us at the time of booking.

6. PROVISION OF ACCOMMODATION

6.1 We will provide the accommodation to you as detailed in the booking confirmation.
6.2 Check-in is from 4PM on the first date of your booking and check-out is strictly before 11AM on the last day of your booking. If you require flexible arrangements they must be made and agreed in advance. 
6.3 A digital welcome pack will be made available for The Chalet and sent to you via email. You are requested to comply with the guidance and instructions given in the welcome pack and as to the use and operation of property, its equipment and the facilities available, and to pay particular attention to the safety instructions. The house is in a rural woodland location and there are therefore a number of natural hazards, such as tree roots, wet grass etc of which you should be aware and take appropriate steps for the safety and enjoyment of your party. Please bring suitable footwear, torches and bear in mind there is a steep driveway, uneven and unfenced steps, and narrow paths. 
6.4 In the unlikely event that there is any defect with the facilities at the property:
(a) please contact us and tell us as soon as reasonably possible;
(b) please give us a reasonable opportunity to fix any defect; and
(c) we will use every effort to fix the defect as soon as reasonably practicable.
6.5 Please note that the interior of the The Chalet differs to the scenes shown in Sex Education, which were created in a studio.  6.6 Wi Fi is provided free of charge at The Chalet however due to the rural location and surrounding topography, the speed of upload and download is variable and can at times be poor. Similarly there is Freeview TV at The Chalet but due to the rural location and surrounding topography there are times when signal is poor or not available.

7. PETS

We can accept up to two well behaved dogs. Dogs must be kept downstairs and off the furniture. Please clear up all dog mess. 

8. INSURANCE

You are strongly recommended to take out personal travel insurance for all members of your party. It is your responsibility to ensure that the insurance you purchase is adequate and appropriate for your particular needs. Please read your policy details and take them with you on holiday.

9. SPECIAL REQUESTS

9.1 If you have any special requests (for example travel cot, highchair etc), please let us know at the time of booking.

10. OUR LIABILITY TO YOU

10.1 If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of the Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it was an obvious consequence of our breach or if it was contemplated by you and us at the time we entered into this contract.
10.2 We only supply the accommodation for private use and therefore, unless we have otherwise agreed you agree not to use the accommodation for any commercial or business purpose. We shall have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
10.3 We do not exclude or limit in any way our liability for:
(a) death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors;
(b) fraud or fraudulent misrepresentation.
10.4 We do not accept liability for loss or damage to articles left by you in or brought by you into the accommodation unless we are at fault. Nor do we accept liability for vehicles which are parked or left by you at the property, which are at your own risk unless we are at fault.
10.5 We do not accept liability for any loss, damage cost or claim which you may suffer where it arises as a consequence of your failure to comply with instructions or guidance provided by us in connection with use of the caravan and its equipment or our glampsite and its facilities.

11. EVENTS OUTSIDE OUR CONTROL

11.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these Terms that is caused by an Event Outside Our Control.
11.2 An Event Outside Our Control means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic, pandemic, or other natural disaster, or failure of public or private telecommunications networks.
11.3 If an Event Outside Our Control takes place that affects the performance of our obligations under these Terms:
(a) We will contact you as soon as reasonably possible to notify you; and
(b) Our obligations under these Terms will be suspended and we will liaise with you as to how best to proceed given the circumstances.
11.4 You may cancel the contract if an Event Outside Our Control takes place and we can no longer provide the accommodation you have booked. In that case we will refund any sums you have paid to book the accommodation. We will only cancel the contract if the Event Outside Our Control means we are unable to provide the accommodation you have booked in accordance with your booking and in that case we will refund any monies paid by you.
11.5 In the event of a local, regional, or national lockdown during the Covid-19 pandemic preventing a booking taking place, we will offer a full refund.

12. TERMINATION

12.1 Either of us shall be entitled at any time by giving written notice to the other to terminate the contract if the other shall be in material breach of the contract.
12.2 We may require you to leave the accommodation and terminate your booking if in our reasonable opinion you are feeling unwell, causing any nuisance, damage, disturbance, annoyance or inconvenience to other guests or third parties especially our fellow residents of Symonds Yat East or to us and our staff. In such circumstances, we will be under no liability to you in respect of any refund of the booking price or compensation for any costs or damage which may be incurred by you and you agree to indemnify us against any claim by any other guest or third party as a result of any nuisance, damage, disturbance, annoyance or inconvenience you have caused. Disturbance includes unreasonable levels of noise after 11pm and before 8am.

13. HOW WE MAY USE YOUR PERSONAL INFORMATION

13.1 We will use the personal information you provide to us to:
(a) provide the accommodation you have booked;
(b) process your payment for such accommodation; and
(c) inform you about similar services that we provide, but you may stop receiving these at any time by contacting us.
13.2 We will not give your personal data to any third party.

14. GOVERNING LAW AND JURISDICTION

These terms and conditions have been drafted in accordance with and are governed by English law.